Terms and Conditions

  1. Detailed description of goods and/or services

    The Queen Pet Shop (Pty) Ltd trading as The Queen Pet Shop is a business in the companion animal care industry that sells food, accessories, bedding and more for a variety of companion animals.

  2. Delivery policy

    Subject to availability and receipt of payment, requests will be processed within 60 (sixty) days and delivery confirmed by way of email. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

  3. Export restriction (Optional)

    The offering on this website is available to South African clients only.

  4. Return and Refunds policy

    The provision of goods and services by The Queen Pet Shop (Pty) Ltd trading as The Queen Pet Shop is subject to availability. In cases of unavailability, The Queen Pet Shop (Pty) Ltd trading as The Queen Pet Shop will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee. Please contact us for our policy regarding damaged goods, guarantees and warranties.

  5. Customer Privacy policy

    The Queen Pet Shop (Pty) Ltd trading as The Queen Pet Shop shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

  6. Payment options accepted

    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Your Company) bank account, the details of which will be provided on request.

  7. Card acquiring and security

    Card transactions will be acquired for The Queen Pet Shop (Pty) Ltd trading as The Queen Pet Shop via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  8. Customer details separate from card details

    Customer details will be stored by The Queen Pet Shop (Pty) Ltd trading as The Queen Pet Shop separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

  9. Merchant Outlet country and transaction currency

    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  10. Responsibility

    The Queen Pet Shop (Pty) Ltd trading as The Queen Pet Shop takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  11. Country of domicile

    This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1008 Saxby Avenue, Centurion, 0157.

  12. Variation

    The Queen Pet Shop (Pty) Ltd trading as The Queen Pet Shop may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  13. Company information

    This website is run by The Queen Pet Shop (Pty) Ltd trading as The Queen Pet Shop (private company) based in South Africa trading as The Queen Pet Shop and with registration number 2016/185352/07 and J GARCIA and MD BILLSON (Directors).

  14. The Queen Pet Shop (Pty) Ltd trading as The Queen Pet Shop contact details

    Company Physical Address: 1008 Saxby Avenue, Centurion, 0157

    Email: [email protected]

    Telephone: +27 87 001 0915